Let me tell you how important service details for the restaurant,hot pot restaurant,BBQ restaurant business.

Offline contact between customers and the store starts from the checkout line. Under the premise of having many choices, those who are willing to checkout line are also loyal customers of the brand. It is equally important to serve these customers well.
Many chain brands, such as the industry service model Haidilao, in this piece of equiolar service has been done quite mature.However, there are many restaurateers who would argue that waiting tables are the preserve of a chain, not their business.The reason for thinking so is the lack of a correct understanding of the importance and value of equivalence service.
What should be done with the equivalence service?I summarize the following four points:

① Positive enthusiasm, give customers respect and care.

When a customer comes, he/she will greet him/her warmly and apologize for not having a seat. Then he/she will actively guide the customer to take a seat in the allele area. Then he/she will introduce the allele service and provide tea drinks, so as to make the customer stable and prevent the loss of customers.

② Free tea, drinks and snacks.

To provide free tea and beverage snacks for the customers of the allele, customers eat and drink, it is embarrassed to change other homes, even if long waiting in the heart will not have too many complaints.

③Guide customers to order in advance.

At the time of waiting can let the customer look at the menu first, first order.After customers are seated, food can be served in time, which not only reduces the waiting time of customers, but also improves the turnover rate of the restaurant.

④ Interactive games.
You can set up some small games to guide customers to participate in the games. The winners of the games can win small gifts or coupons for dishes.The game can reduce the anxiety of customers, which is also a good publicity for the brand and shorten the relationship between the brand and customers.

CENHOT focuses on the HOT POT and BBQ Equipment production, such as hot pot induction cookers, Korean BBQ grills, Hot Pot Tables,Korean bbq tables, restaurant chairs and bench seating, hot pot stockpot, hot pot accessories and so on. Our products are exported to over 25 countries and regions such as the United States, Canada, Britain, Australia, Italy, South America and Southeast Asia and so on and highly appreciated by our customers.